Welcome to Kweo. Our payment policy describes the policies that apply to users that register a Site account (“Subscribers”). Free Subscribers are not required to provide a credit card number. All paid plans (“Subscriptions”) must enter a valid credit card. Kweo will automatically charge your credit card monthly, depending upon which payment option you select. If any fee is not paid in a timely manner, or Kweo is unable to process your transaction using the credit card information provided, Kweo reserves the right to suspend or revoke access to your account. By signing up for a Kweo account and providing Kweo with your payment account information, you hereby agree to this Payment Policy. When you confirm a monthly Subscription on Kweo, you will be charged at the time of confirmation for the following one month (or for the pro rata remainder of time in your current billing cycle if you already have an existing Subscription), and on a monthly recurring basis thereafter, unless and until you cancel your Subscription. Add-ons for a single account are non-transferrable and may be used on Sites that are owned, operated and registered to that Site account holder within Kweo. Kweo reserves the right to contact you about special pricing if you maintain an exceptionally high number of End Users, an unusually high number of page impressions or other excessive stress on the Service. For more information, please read our Fair Use Policy.
Pricing Plan Changes
Kweo may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email. If you want to use a different credit card or if there is a change in your credit card validity or expiration date, you may edit your information by accessing your account page. If your credit card reaches its expiration date, your continued use of the Kweo constitutes your authorization for us to continue billing that credit card and you remain responsible for any uncollected amounts. It is your responsibility to keep your contact information and payment information current and updated.
Unless otherwise stated, our charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). You are responsible for paying Taxes except those assessable against Kweo based on its income. We will invoice you for such Taxes if we believe we have a legal obligation to do so and you agree to pay such Taxes if so invoiced.
Kweo is billed monthly and is non-refundable. There will be no refunds or credits in relation to monthly Subscriptions cancelled after the Subscription start date. There will be no upgrade/downgrade refunds, no refunds or credits for partially used periods and no refund for periods unused with an open account. In order to treat everyone equally, no exceptions will be made.
When you downgrade or otherwise cancel an account during a billing period, the downgrade or cancellation will take effect at the end of that billing period. The billing Subscription remains in place for the billing period, but plan features are immediately downgraded when you change plan levels. For example, if you downgrade from the professional plan those features immediately will not be available, but you can re-upgrade to the professional level plan any time within the billing cycle without being charged again. Downgrading your Service may cause the loss of Content, features, or capacity of your account. Kweo does not accept any liability for such loss.
Credit Card Privacy
Kweo uses a third-party intermediary to manage credit card processing and this intermediary is not permitted to store, retain or use your billing information except to process your credit card information for Kweo.
If you have any questions about this policy please contact us at firstname.lastname@example.org.
Last Modified: 29 June 2015